Refunds and no-shows

If your tutor doesn't show

If your tutor doesn’t join a booked session, your credits come back. Contact us and our team will return them to your wallet, and you can book again straight away.

If you don't show

If you don’t join a session your tutor turned up for, the session counts as taken. The tutor is paid and the credits aren’t returned.

Cancelling or moving a booking

Bookings can’t be cancelled or rescheduled from your account. If you need to change one, contact us before the start time. When our team cancels a booking, the credits it cost go back to your wallet in full.

Leaving a session early

A session is charged in full when it’s booked or accepted. Leaving early, on either side, doesn’t return part of the price.

Refunds of a PayPal payment

• A refund of a payment goes back through PayPal to the account or card you paid with. The credits that payment added are then removed from your wallet.
• If a direct payment went through but the time slot had just been taken, you keep the credits and can book another time.
• [to confirm: when a PayPal refund is given, and whether unused credits can be refunded]

Contact

Email [to confirm: support email address] with your booking or payment date and we’ll look into it.